Frequently Asked Questions

Refer to the list of questions below about Security Risk Management (SRM) Platform can help your business.

Getting Started

Security Risk Manager (SRM) is a Platform of products that helps companies manage their entire security operations. SRM is a cloud-based online platform software that connects Customers (corporate or individual) who wish to receive Security Services, on one hand; and Security Service Providers (SSP) who hire security guards and provide security services, on the other hand. SRMs’ applications (web portal and mobile applications) allow customers to locate and request for security services.

SRM also provides an asset and personnel management platform to Security Service Providers. This allows Security Service Providers, for example, to have an overview of incidents/responses, location of its security personnel and set and monitor patrol routes. Customers of the Security Service Provider can benefit from the entire platform and access the Security Service Provider’s services, general customers are free to access any Security Service Provider active in their region.

For Security Service Providers using the platform to run their business, they will be able to have a 30-day free trial using Security Risk Manager (SRM). During this period, you can trial different functions and establish your needs and the level of subscription that fits your business. For Customers, access to the system, information, emergency response on call is free. Customers only pay when they access services from Security Service Providers, such as emergency response, or guard services. Newsfeed remains free for all users.

No. Security Risk Manager (SRM) is an online platform which can be accessed through a browser and its app can be downloaded to your existing Android or Apple mobile devices. Number of installations and downloads is based on your subscription.

We support Android and Apple mobile devices for our Apps starting from:

5.1 for Android

11 for iOS (Apple)

You can train your guards using our online training videos and webinars. Any assistance required you can reach us on our support services desk.

Please refer to our online videos at https://securityrisk.com/support/

Security Risk can be accessible in any country.

You can arrange for a demo conducted by our Customer Success Manager by clicking on this link.

We have 3 plans: Basic, Advanced and Plus. You may click on this link for more information on the packages we offer.

Each plan can be customised to add additional Sites, Supervisors, Responders and Sentry Logins depending upon your operational profile. Users can change between plans to suit their operational needs.

Yes, you can. Please note any cancellation after the next billing cycle of the month will incur full month subscription charges.

Please contact our friendly Contact Centre Specialist via email at support@securityrisk.com for further assistance.

Payments and Pricing

Only credit card payments are accepted. You will be required to enter your credit card details prior to the end of your 30-day trial to continue using our apps.

You will be charged a monthly subscription based on the plan that you have subscribed for when you start the subscription. For adding or removing additional Sites, Supervisors, Responders and Sentry Login during the month, it will be charged in the next billing month. The billing cycle starts on the day Security Risk provides approval on the use of the platform.

Our pricing starts from US $100 per month for the Basic Plan, US $180 per month for our Advanced Plan and US $350 per month for the Plus Plan. You may click on this link for more information on the packages we offer.

Yes, you will be notified via email if the credit card deduction was unsuccessful.

Platform

Our SRM platform is a global solution that is built to be applicable to all markets, this ensures that no matter where your customers are based in they are getting a similar and consistent experience when using our suite of products. You can use the features that we have in a creative manner to make it applicable to your requirements and this allows us to be globally consistent, yet locally relevant. Speak to our Contact Centre Specialist to find out more!

We’ve done a thorough research of the market and have taken this into consideration. The products are designed to ensure ease of use via a simple and clean interface, replacing words with images to ensure that your security personnel can perform their duties efficiently without any challenges or struggles.

We host regular webinars that touch on industry topics as well as new and current products or features that we have developed, ensuring customers stay a step ahead of the industry needs and are always kept updated on the latest developments within Security Risk. We also make it a point to keep our customers engaged by posting blogs and sharing marketing materials about the latest happenings in the industry so you never have to worry about not being prepared for those changes.

Sign up for our newsletter by providing us your email address at the bottom of this page to stay updated.

Security and Privacy

Yes, Security Risk has a Data Privacy Policy and you may find out more by clicking this link.

Security Risk uses cloud-based databases. The data can only be accessed with trusted authentication. The data accessibility can be controlled at various levels to maintain confidentiality.

Yes, Security Risk can provide you with the access to your personal data stored in our servers upon request.

Security Risk may deny your request to access your personal data when there is insufficient information to confirm your identity.

Security Risk will only retain your personal data for as long as it’s necessary to fulfil the purpose(s) for which it was collected or to comply with various legal, regulatory and internal requirements.

Leslie Tan

Chief Operating Officer

Leslie Tan has held numerous senior positions within product, sales, business development, marketing, and operational teams, spanning a range of industries and in various locations across Asia Pacific.

He has an in-depth understanding of all the strategic and operations functions of a business, including how to develop a group of individuals into a highly productive, unified team.

Before joining Security Risk, Leslie worked for leading global technology and consumer brands and also owned and operated several other businesses.

As COO of Security Risk, Leslie has a broad set of responsibilities—from partnering with the CEO and management team to develop and execute strategic business initiatives, overseeing the day-to-day operations of the business, ensuring compliance with corporate governance, policies and processes, as well as taking a hands-on role in driving all aspects of products/services go-to-market and their performance.

A born and bred Singaporean, with a global mindset, Leslie is a firm believer of the importance of establishing a first-hand understanding of a client’s business to understand their key concerns and objectives and then provide them with a solution to those needs.

Dr Dennis Hooijmaijers

Chief Technology Officer

With both an undergraduate degree and doctorate in computer science, followed by 10 years of experience as a software engineer and solutions architect, Dennis brings a unique combination of research, teaching, and software engineering expertise to the Security Risk team.

He has worked on both large and small-scale projects and products, as well as consulting to the Australian Department of Defence on intelligence analysis.

Dennis’ passion for technology and solving problems, combined with his qualifications and professional experience, enable him to quickly identify how technology can solve a problem, rather than always relying on people.

He works with his team to develop smart tools that do not rely on language or technical know-how, ensuring accessibility and ease of use.

Dennis and his team of Security Risk software engineers are skilled at assessing client requirements, researching suitable technologies, designing solutions, and developing products.

With a focus on quality, security, and privacy, Dennis’ technology team ensures rigorous testing and evaluation of the features and design before delivering them to market. This commitment provides clients with the certainty that they are investing in a robust and fit-for-purpose product.

Ian Stewart

Chief Executive Officer & Founder
(Member of ASIS International)

Security Risk CEO & Founder, Ian Stewart has a wealth of experience in international executive, strategic, and operational roles across commercial and government sectors. In particular, Ian has spent:

  • close to ten years working in risk management—including six years at a risk management and security company, providing boutique risk solutions in one of the most demanding operating environments in the world;
  • 20 years in the Australian Army; and
  • 2 years in the Australian Police Force.

Consequently, he brings significant industry experience and unique expertise to his role as Security Risk’s CEO. Ian has an innate understanding of his clients’ commercial business drivers as well as the logistics and specific demands involved in providing security operations.

It is this experience and understanding that drives his vision of using technology to keep people safe; providing security companies and in-house security teams with an innovative, effective, and cost-efficient solution to the management of their operational needs.